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Target audience:
Top managers, key employees of companies
Aim:
To master constructive communication skills: collective discussion and decision making, problem analysis, feedback to colleagues
To learn how:
To understand causes and types of conflicts within a company
To use systemic and complex approach when analyzing conflicts
To settle conflicts taking into consideration basic interests of a company
To use techniques of decreasing the level of proneness to conflict in a company and forming spirit of cooperation
Program:
- Introduction to the course
- The notion of conflict. Causes of conflicts in a company. Types of conflicts
- Conflict management within a company
Conflict diagnostics: symptoms of arising conflict, indicators of an actual conflict
Conflict situation analysis: «POSITIONS/INTERESTS» card
Correlation assessment of resources of conflicting parties
Finding motivation of opponents
Tactics of behavior in a conflict situation: cooperation, rivalry, concession, compromise, leave
Choice of most appropriate behavioral tactic taking into consideration basic interests of a company
Step-by-step algorithm of settling a conflict situation
Negotiations in the process of settling conflicts: their peculiarities, rules and methods
Use of mediation technique when settling a conflict situation
4. Overcoming a conflict at a behavioral level
5. Development of «cooperation» competency and key skills of constructive communication
Development of skills of collective discussion of working moments, moderation and facilitation
Development of skills of collective decision making even in the situation of uncertainty
Development of analysis skills and skills of solving problems which may arise in the course of teamwork
Development of skills of giving corrective feedback to colleagues in the course of teamwork
Informative part of the program in more details is to be additionally specified.
